/* Painel de Atendimentos — identidade COM4
   (mesmos tokens do Com4 Academy / onboard-lab e do monitor-email-com4).
   Layout de chamados inspirado no Zammad. */

:root {
  --brand: #e77600; --brand-btn: #c65f00; --brand-strong: #a84f00; --brand-soft: #fff1e3;
  --brand-line: #f3d3b0;
  --ink: #232323; --ink-soft: #595959; --line: #e9e5e0; --line-soft: #f1eeea; --field: #d9d3cc;
  --bg: #f6f5f3; --surface: #ffffff; --side-bg: #18181a; --side-ink: #b8b8bc; --side-mute: #8a8a90;
  --ok: #157f3d; --ok-soft: #e7f6ec; --wait: #a15c07; --wait-soft: #fdf3e2;
  --danger: #b42318; --danger-soft: #fdecea; --info: #1f4f8f; --info-soft: #e8f0fb;
  --roxo: #5b2f8f; --roxo-soft: #f3ecfb; --gray: #3d3d3d;
  --radius: 14px;
  --shadow: 0 1px 2px rgba(24, 20, 16, .05), 0 6px 20px rgba(24, 20, 16, .05);
  --font-display: 'Outfit', 'Inter', system-ui, sans-serif;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; min-height: 100%; }
body { background: var(--bg); color: var(--ink); font: 15px/1.45 Inter, system-ui, sans-serif; display: flex; min-height: 100vh; }
a { color: var(--brand-strong); text-decoration: none; }
a:hover { color: #7a3900; text-decoration: underline; }
h1, h2, h3 { font-family: var(--font-display); margin: 0; font-weight: 600; }
h1 { font-size: 26px; }
h2 { font-size: 16px; }
button, input, select, textarea { font: inherit; color: inherit; }
small, .suave { color: var(--ink-soft); }
.mono { font-family: ui-monospace, "JetBrains Mono", Consolas, monospace; }
svg.ic { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 2;
         stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; }
:focus-visible { outline: 3px solid #ffb066; outline-offset: 2px; }

/* ---------------------------------------------------------------- barra lateral */
.nav {
  width: 256px; flex-shrink: 0; background: var(--side-bg); color: var(--side-ink);
  display: flex; flex-direction: column; gap: 4px; padding: 24px 14px 16px;
  position: sticky; top: 0; height: 100vh; overflow-y: auto; scrollbar-color: #333 transparent;
}
.nav .marca { display: flex; flex-direction: column; gap: 8px; padding: 0 8px 18px; }
.nav .marca img { width: 150px; height: auto; }
.nav .marca span { font-size: 12px; letter-spacing: .4px; text-transform: uppercase; color: var(--side-mute); }
.nav .btn-novo { margin: 0 0 14px; width: 100%; }
.nav a.item {
  display: flex; align-items: center; gap: 12px; min-height: 42px; padding: 0 12px; border-radius: 8px;
  color: var(--side-ink); font-size: 14px;
}
.nav a.item:hover { background: rgba(255, 255, 255, .06); color: #fff; text-decoration: none; }
.nav a.item.ativo { background: rgba(255, 255, 255, .10); color: #fff; font-weight: 600; }
.nav .visoes { display: flex; flex-direction: column; gap: 1px; padding: 2px 0 8px; }
.nav .visoes a.item { min-height: 32px; padding-left: 42px; font-size: 13px; }
.nav .visoes a.item.ativo { box-shadow: inset 3px 0 0 var(--brand); }
.nav .contagem {
  margin-left: auto; font-size: 12px; font-weight: 600; background: rgba(255, 255, 255, .08); color: var(--side-ink);
  border-radius: 999px; padding: 1px 8px; min-width: 26px; text-align: center;
}
.nav .contagem.alerta { background: var(--brand-btn); color: #fff; font-weight: 700; }
.nav .rodape { margin-top: auto; padding-top: 14px; border-top: 1px solid rgba(255, 255, 255, .08);
               display: flex; flex-direction: column; gap: 4px; }
.nav .quem { display: flex; align-items: center; gap: 10px; padding: 4px 8px 8px; }
.nav .quem strong { color: #fff; font-size: 14px; display: block; font-weight: 600; }
.nav .quem small { color: var(--side-mute); font-size: 12px; }

/* ---------------------------------------------------------------- área principal */
.principal { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topo {
  display: flex; align-items: center; gap: 12px; padding: 14px 32px; background: var(--surface);
  border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 5;
}
.busca { display: flex; align-items: center; gap: 8px; min-height: 42px; padding: 0 14px; background: var(--bg);
         border: 1px solid var(--line); border-radius: 10px; flex: 1; max-width: 520px; }
.busca:focus-within { border-color: var(--brand); background: #fff; }
.busca svg { color: var(--ink-soft); width: 16px; }
.busca input[type=search] { border: 0; outline: none; flex: 1; background: transparent; min-height: 38px; padding: 0; }
.conteudo { padding: 28px 32px 56px; }
.cabecalho { display: flex; align-items: center; gap: 12px; margin-bottom: 22px; flex-wrap: wrap; }
.cabecalho .acoes { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; }

/* ---------------------------------------------------------------- componentes */
.cartao { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); }
.cartao > .titulo { display: flex; align-items: center; gap: 8px; padding: 16px 20px; border-bottom: 1px solid var(--line); }
.cartao > .titulo svg { color: var(--brand-strong); }
.cartao > .titulo .acoes { margin-left: auto; display: flex; gap: 8px; }
.cartao > .corpo { padding: 18px 20px; }
.grade { display: grid; gap: 16px; }
.grade.g4 { grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); }
.grade.g2 { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); }
.grade.g21 { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
@media (max-width: 1100px) { .grade.g2, .grade.g21 { grid-template-columns: minmax(0, 1fr); } }

.kpi { padding: 18px 20px; display: flex; flex-direction: column; gap: 6px; color: inherit; transition: border-color .15s, box-shadow .15s; }
a.kpi:hover { text-decoration: none; color: inherit; border-color: var(--brand-line); box-shadow: 0 2px 10px rgba(231, 118, 0, .08); }
.kpi .valor { font-family: var(--font-display); font-size: 30px; font-weight: 700; line-height: 1.1; }
.kpi .rotulo { font-size: 13px; color: var(--ink-soft); }
.kpi.alerta .valor { color: var(--danger); }
.kpi.bom .valor { color: var(--ok); }

.btn {
  min-height: 42px; padding: 0 16px; border-radius: 10px; border: 1px solid var(--field); background: #fff;
  cursor: pointer; display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  color: var(--ink); font-size: 14px; font-weight: 500; white-space: nowrap;
}
.btn:hover { border-color: #bfb6ac; background: #fcfbfa; color: var(--ink); text-decoration: none; }
.btn.primario { background: var(--brand-btn); border-color: var(--brand-btn); color: #fff; font-weight: 600; }
.btn.primario:hover { background: var(--brand-strong); border-color: var(--brand-strong); color: #fff; }
.btn.perigo { color: var(--danger); }
.btn.peq { min-height: 34px; padding: 0 12px; font-size: 13px; border-radius: 8px; }
.btn[disabled] { opacity: .5; cursor: not-allowed; }
.btn svg.ic { width: 16px; height: 16px; }

label { display: block; font-size: 13px; font-weight: 600; color: var(--gray); margin-bottom: 6px; }
input[type=text], input[type=email], input[type=password], input[type=date], input[type=search],
input[type=tel], select, textarea {
  width: 100%; min-height: 42px; padding: 9px 12px; border: 1px solid var(--field); border-radius: 10px;
  background: #fff; color: var(--ink); font-weight: 400;
}
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 3px rgba(231, 118, 0, .16); }
textarea { min-height: 110px; resize: vertical; }
input[type=checkbox], input[type=radio] { accent-color: var(--brand-btn); width: 18px; height: 18px; }
input[type=file] { font-size: 14px; }
.campo { margin-bottom: 14px; }
.linha { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); }
.check { display: flex; align-items: center; gap: 10px; font-weight: 500; color: var(--ink); font-size: 14px; }
.obrig::after { content: " *"; color: var(--danger); }

table.tabela { width: 100%; border-collapse: collapse; font-size: 14px; }
.tabela th { text-align: left; color: var(--ink-soft); font-size: 12px; text-transform: uppercase; letter-spacing: .5px;
             font-weight: 600; padding: 12px 10px; }
.tabela td { padding: 13px 10px; border-top: 1px solid var(--line-soft); vertical-align: middle; }
.tabela th:first-child, .tabela td:first-child { padding-left: 20px; }
.tabela th:last-child, .tabela td:last-child { padding-right: 20px; }
.tabela tr.clicavel { cursor: pointer; }
.tabela tr.clicavel:hover td { background: var(--bg); }
.tabela tr.clicavel:hover td:first-child { box-shadow: inset 3px 0 0 var(--brand); }
.rolagem { overflow-x: auto; }
.vazio { padding: 44px 16px; text-align: center; color: var(--ink-soft); }
.vazio svg { color: var(--ok); width: 28px; height: 28px; margin-bottom: 6px; }

/* status: bolinha + texto, cores do padrão COM4 */
.status { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 600; white-space: nowrap; }
.status::before { content: ""; width: 9px; height: 9px; border-radius: 50%; background: currentColor; }
.status.novo { color: var(--brand-btn); }
.status.aberto { color: var(--info); }
.status.aguardando { color: var(--roxo); }
.status.resolvido { color: var(--ok); }
.status.fechado { color: var(--ink-soft); }

.etiqueta { display: inline-flex; align-items: center; font-size: 12px; padding: 2px 9px; border-radius: 999px;
            background: var(--line-soft); color: var(--gray); font-weight: 600; white-space: nowrap; }
.etiqueta.alta, .etiqueta.erro { background: var(--danger-soft); color: var(--danger); }
.etiqueta.alerta { background: var(--wait-soft); color: var(--wait); }
.etiqueta.ok { background: var(--ok-soft); color: var(--ok); }
.etiqueta.marca { background: var(--brand-soft); color: var(--brand-strong); }
.protocolo { white-space: nowrap; font-family: ui-monospace, "JetBrains Mono", Consolas, monospace; font-weight: 700;
             color: var(--brand-strong); letter-spacing: .2px; }

.mensagem { padding: 12px 16px; border-radius: 10px; margin-bottom: 16px; display: flex; gap: 10px; align-items: center;
            border: 1px solid; font-size: 14px; }
.mensagem.ok { background: var(--ok-soft); border-color: #bfe5cc; color: var(--ok); }
.mensagem.erro { background: var(--danger-soft); border-color: #f4c3be; color: var(--danger); }
.mensagem.marca { background: var(--brand-soft); border-color: var(--brand-line); color: var(--brand-strong); }

.filtros { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; padding: 14px 16px; border-bottom: 1px solid var(--line); }
.filtros select, .filtros input { width: auto; min-width: 140px; min-height: 38px; padding: 6px 10px; font-size: 14px; }
.paginacao { display: flex; gap: 8px; align-items: center; justify-content: flex-end; padding: 12px 16px; border-top: 1px solid var(--line-soft); }

/* gráficos simples do painel */
.barras { display: flex; align-items: flex-end; gap: 10px; height: 170px; border-bottom: 1px solid var(--field); padding: 0 4px; }
.barras .col { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; gap: 6px; height: 100%; }
.barras .barra { width: 100%; max-width: 40px; background: var(--brand); border-radius: 4px 4px 0 0; min-height: 2px; }
.barras .num { font-size: 12px; font-weight: 600; color: var(--ink); }
.eixo { display: flex; gap: 10px; padding: 6px 4px 0; }
.eixo span { flex: 1; text-align: center; font-size: 12px; color: var(--ink-soft); }
.lista-canais .item { display: flex; align-items: center; gap: 10px; padding: 8px 0; font-size: 14px; }
.lista-canais .item svg { color: var(--gray); }
.lista-canais .trilho { flex: 1; height: 8px; background: var(--line-soft); border-radius: 999px; overflow: hidden; }
.lista-canais .trilho div { height: 100%; background: var(--brand); border-radius: 999px; }

/* ---------------------------------------------------------------- tela do chamado */
.zoom { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 24px; align-items: start; }
@media (max-width: 1100px) { .zoom { grid-template-columns: minmax(0, 1fr); } }
.zoom-cab { display: flex; align-items: center; gap: 12px; margin-bottom: 20px; flex-wrap: wrap; }
.zoom-cab h1 { flex-basis: 100%; font-size: 24px; }
.selo-protocolo {
  display: inline-flex; align-items: center; gap: 8px; background: var(--brand-soft);
  border: 1px solid var(--brand-line); border-radius: 10px; padding: 5px 6px 5px 12px;
}
.selo-protocolo .rot { font-size: 12px; text-transform: uppercase; letter-spacing: .4px; color: var(--brand-strong); }
.selo-protocolo .protocolo { font-size: 16px; }
.selo-protocolo button { border: none; background: transparent; cursor: pointer; color: var(--brand-strong);
                         padding: 5px; border-radius: 6px; display: flex; }
.selo-protocolo button:hover { background: rgba(168, 79, 0, .12); }

.linha-tempo { display: flex; flex-direction: column; gap: 12px; background: #fbfaf8; border: 1px solid var(--line);
               border-radius: var(--radius) var(--radius) 0 0; padding: 18px; }
.artigo { display: flex; gap: 12px; }
.avatar { width: 36px; height: 36px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
          color: #fff; font-weight: 600; font-size: 13px; flex-shrink: 0; background: var(--gray); }
.avatar.sm { width: 30px; height: 30px; font-size: 12px; }
.bolha { flex: 1; min-width: 0; background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; }
.bolha .meta { display: flex; gap: 8px; align-items: center; font-size: 12px; color: var(--ink-soft); margin-bottom: 6px; }
.bolha .meta b { color: var(--ink); font-size: 14px; font-weight: 600; }
.bolha .meta time { margin-left: auto; white-space: nowrap; }
.bolha .texto { font-size: 14px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.artigo.abertura .bolha { border-top-left-radius: 4px; }
.artigo.contato .bolha { background: var(--brand-soft); border-color: var(--brand-line); border-top-left-radius: 4px; }
.artigo.contato .avatar { background: var(--brand-btn); }
.artigo.nota .bolha { background: #fffdf2; border-style: dashed; border-color: #e8dca8; }
.artigo.nota .avatar { background: #8a7a2e; }
.artigo.email .bolha { background: var(--info-soft); border-color: #cddcf2; }
.artigo.email .avatar { background: var(--info); }
.artigo.sistema { align-self: center; max-width: 100%; font-size: 12.5px; color: var(--gray);
                  background: var(--line-soft); border-radius: 999px; padding: 5px 14px; text-align: center; }

.responder { border-top: 0; border-radius: 0 0 var(--radius) var(--radius); }
.abas { display: flex; gap: 4px; padding: 0 12px; border-bottom: 1px solid var(--line); }
.abas label { margin: 0 0 -1px; display: inline-flex; align-items: center; min-height: 44px; padding: 0 12px; cursor: pointer;
              font-size: 14px; color: var(--ink-soft); border-bottom: 3px solid transparent; font-weight: 600; }
.abas label:hover { color: var(--ink); }
.abas input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.abas label:has(input:checked) { border-bottom-color: var(--brand); color: var(--ink); }
.responder textarea { border: none; border-radius: 0; min-height: 120px; padding: 14px 18px; box-shadow: none; }
.responder.modo-nota textarea { background: #fffdf2; }
.responder .rodape-resp { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; padding: 12px 16px;
                          border-top: 1px solid var(--line); background: #fff; border-radius: 0 0 var(--radius) var(--radius); }
.responder .rodape-resp label { margin: 0; }
.responder .rodape-resp select { width: auto; min-height: 38px; }

.lateral .cartao { margin-bottom: 16px; }
.lateral .campo { margin-bottom: 12px; }
.lateral .cartao > .titulo { padding: 14px 18px; }
.lateral .cartao > .corpo { padding: 16px 18px; }
.dados { margin: 0; }
.dados dt { font-size: 12px; color: var(--ink-soft); margin-top: 10px; text-transform: uppercase; letter-spacing: .4px; }
.dados dt:first-child { margin-top: 0; }
.dados dd { margin: 2px 0 0; overflow-wrap: anywhere; font-size: 14px; }
.problemas { list-style: none; margin: 0; padding: 0; }
.problemas li { display: flex; gap: 8px; align-items: flex-start; padding: 5px 0; font-size: 14px; }
.problemas li svg { width: 17px; height: 17px; margin-top: 2px; }
.problemas li.erro svg { color: var(--danger); }
.problemas li.alerta svg { color: var(--wait); }
.problemas li.ok, .problemas li.ok svg { color: var(--ok); }
.envios li { font-size: 13px; }

/* autocomplete de cliente */
.auto { position: relative; }
.auto .sugestoes { position: absolute; top: 100%; left: 0; right: 0; background: #fff; z-index: 10; padding: 6px;
                   border: 1px solid var(--line); border-radius: 12px; box-shadow: 0 12px 32px rgba(24, 20, 16, .14);
                   margin-top: 6px; display: none; max-height: 320px; overflow-y: auto; }
.auto .sugestoes.aberta { display: block; }
.auto .sugestoes div { padding: 10px 12px; cursor: pointer; border-radius: 8px; font-size: 14px; }
.auto .sugestoes div:hover, .auto .sugestoes div.foco { background: var(--brand-soft); }
.cliente-escolhido { display: flex; gap: 12px; align-items: center; padding: 14px; border: 1px solid var(--brand-line);
                     border-radius: 12px; background: var(--brand-soft); }

/* ---------------------------------------------------------------- login (mesmo layout do monitor de e-mails) */
.auth { flex: 1; min-height: 100vh; display: flex; flex-wrap: wrap; }
.auth .arte { flex: 1 1 420px; background: #121213; color: #fff; padding: 48px; display: flex; flex-direction: column;
              justify-content: space-between; gap: 32px; position: relative; overflow: hidden; }
.auth .arte::after { content: ""; position: absolute; inset: auto -20% -40% auto; width: 520px; height: 520px;
                     background: radial-gradient(closest-side, rgba(231, 118, 0, .32), transparent); pointer-events: none; }
.auth .arte img { width: 190px; }
.auth .arte h2 { font-size: 34px; line-height: 1.15; max-width: 440px; }
.auth .arte h2 em { font-style: normal; color: #ff9a3d; }
.auth .arte p { color: var(--side-ink); max-width: 420px; margin: 12px 0 0; }
.auth .arte .rodape-arte { font-size: 13px; color: var(--side-mute); margin: 0; }
.auth .painel { flex: 1 1 460px; display: flex; align-items: center; justify-content: center; padding: 48px 24px; background: var(--bg); }
.auth .caixa { width: 100%; max-width: 400px; display: flex; flex-direction: column; gap: 6px; }
.auth .caixa h1 { font-size: 28px; }
.auth .caixa .btn { width: 100%; margin-top: 6px; }

.ajuda { background: #fbfaf8; border: 1px dashed var(--field); border-radius: 10px; padding: 12px 14px;
         font-size: 13px; color: var(--ink-soft); line-height: 1.9; }
.ajuda code { background: var(--line-soft); padding: 1px 6px; border-radius: 6px; color: var(--ink); }
.resumo-chips { display: flex; gap: 8px; flex-wrap: wrap; }
.resumo-chips a { text-decoration: none; }
.resumo-chips a .etiqueta { min-height: 30px; padding: 0 12px; border: 1px solid transparent; }
.resumo-chips a.ativo .etiqueta { border-color: currentColor; }
.acoes-contato { display: flex; flex-direction: column; gap: 6px; align-items: flex-start; }
.acoes-contato form { display: flex; gap: 4px; }
.acoes-contato select { width: auto; min-height: 34px; padding: 4px 8px; font-size: 13px; }
.copiado { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--side-bg);
           color: #fff; padding: 10px 18px; border-radius: 10px; font-size: 14px; opacity: 0; transition: opacity .2s;
           pointer-events: none; }
.copiado.ver { opacity: 1; }

/* protocolo do SAP */
.campo-protocolo { font-size: 17px !important; font-weight: 700; letter-spacing: .4px; color: var(--brand-strong) !important; }
.cartao-protocolo { border-color: var(--brand-line); }
.cartao-protocolo > .titulo { background: var(--brand-soft); border-radius: var(--radius) var(--radius) 0 0; border-bottom-color: var(--brand-line); }
.info-protocolo { font-size: 13px; color: var(--ink-soft); margin-top: 8px; line-height: 1.45; }
.info-protocolo:empty { display: none; }
.info-protocolo.existe { background: var(--brand-soft); border: 1px solid var(--brand-line); color: var(--brand-strong);
                         padding: 10px 12px; border-radius: 10px; }
.info-protocolo.novo { color: var(--ok); }
.info-protocolo.erro { color: var(--danger); }
.selo-protocolo.sem { background: var(--danger-soft); border-color: #f4c3be; padding: 7px 12px; }
.selo-protocolo.sem .rot, .selo-protocolo.sem b { color: var(--danger); }